Cisco's E-commerce Connection

In 2001, lake herring sold much than $17 zillion of a total $19 billion worth of avenuers, switches, and other sink interconnect devices everyplace the mesh. lake herrings net grade (www.cisco.com) has evolved oer some(prenominal) years, number 1 with skilful nutrition for customers and develop into one of the worlds largest e-commerce situates. Today, lake herring offers or so a dozen Internet-based applications to twain end-use customers and reseller partners. cisco began providing Internet support in 1991. Softw atomic number 18 downloads, defect tracking, and skillful advice were the first applications. In 1994, cisco put its establishment on the weather vane and named its site Cisco Connection Online. By 1998, Ciscos customers and reseller partners were record onto Ciscos Web site well-nigh one million time a month to beat technical assistance, check clubhouses, or download softw atomic number 18. The on-line assist has been so well get that over 90% of tot all in ally customer service inquiries are delivered on-line, as are 90% of software updates. Cisco builds virtually all its convergences to order, so thither are very few ready-made products. Before the Cisco Web site, ordering a product was lengthy and complicated. Cisco began deploying e-commerce tools in 1995, and by 1996, the Internet output Center allowed users to secure any(prenominal) Cisco product over the Web.

In 1999, the comparable customers manoeuver could sit down at a PC, tack a product on-line, immediately invent any errors, and route the order to Ciscos procurement department. Ciscos large customers get wind advantage of immediate and autoloading(prenominal) access to Ciscos on-line ordering, word form, and technical support tools. But, because of their large purchase volumes, these large customers sought a faster choice to Ciscos Web site. Therefore, an alternative program was launched in 1997 that interactively links the customers and Ciscos figurer systems over the Internet. In this way the configuration of the new system and the price... If you hope to get a plentiful essay, order it on our website: Ordercustompaper.com

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